FAQ

Where do you ship from?

We ship from Youngstown, OH.

Where do you ship to?

We currently only ship to the USA!

How long will it take to receive my order?

Shipping rates and times are calculated at checkout. Please see our shipping policies HERE.

Orders are handmade and will begin processing within 3-5 business days AFTER your purchase.

Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

How are your products made?

All products are hand made by our owner-Missy.
All the designs in our shop are created using Photoshop or Procreate.
Our shirts are created by using a die-cutting machine to cut out the designs onto high quality HTV. A heat press is then used to press the image onto the shirt.
Our Binki clips are created using a sewing machine. Certain Binki clips have designs that are cut out using a die-cutting machine and pressed into the ribbon using a heat press.
Our stickers are first hand drawn using Procreate and then printed onto high quality vinyl sticker paper. Holographic and glitter stickers are laminated with a special film to create the shiny effect. Once printed and laminated, the stickers are cut out using a die-cutting machine.
Because everything is handmade by Missy, each product has its own unique touches. No two products are exactly the same!

Can I order a size not listed?

Absolutely! ANY of our designs can be made in ANY size-Baby to Adult. Prices for baby, toddler and kid sizes will always be $15. Prices for adult sizes will range from $20-$25 depending on the design and size. Please use our contact page to shoot us a message. Include what design you want and what size or sizes you need. A custom listing will then be made for you to purchase!

I don't like my order

I'm sorry something went wrong and you do not like what you received. We have a refund policy you can find here

https://spookee-babee.com/policies/refund-policy

Please contact us before starting a return-most of the time we can work something out (either a new product will be shipped or money will be returned) We however, DO NOT ACCEPT RETURNS ON ITEMS PREVIOUSLY WORN OR DAMAGED.

I'm having an issue with XYZ

Please use our contact page listed above to get in touch with us! We will try to help in any way possible.

Washing Instructions

A washing instruction tag is included in every order- but just in case here's what we suggest:

Turn product inside out
Machine wash COLD only
NO bleach
NO fabric softeners
Do NOT dry clean
Do NOT iron
Tumble dry low heat or hang to dry

This will insure your designs stay tip-top for longer. Failing to follow these instructions could cause damage to the design or lessen the amount of wears. We DO NOT accept returns or exchanges on products that have been previously worn and washed.

Shop Closures

Sometimes we gotta shut down the shop to go live our best lives. Whether it's a vacay, a holiday, or something else, we'll be MIA. Keep tabs on our socials for updates! Your orders placed before we disappear will still get shipped as usual.

If you need to contact us during the closure please email us directly at info@spookee-babee.com